Tools Load unfinished survey Resume later default Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters. Survey: Tech in Retail in South Africa By completing the survey, you stand a chance to win your share of 3 X R1,000 cash prizes. Survey Questions (This question is mandatory) Does your business operate within the retail industry? (For the purpose of this survey, a retail business is one that primarily sells physical goods of any kind, eg. food, clothing, electronics, etc.) Choose one of the following answers Yes - my business primarily sells physical goods No - my business' primary product is not physical goods (This question is mandatory) How long has your retail business been in operation? Choose one of the following answers Less than 6 months Between 6 months and 2 years More than 2 years (This question is mandatory) Which of these best describes the current scale of your retail business? Choose one of the following answers Early stage (under R200k / month) Mid-stage (between R200k and 2.5m / month) Late stage (between R2.5m and 5m / month) High growth (R5m+) (This question is mandatory) Which of these best describes your role at your retail business? Choose one of the following answers Senior leader (eg. Founder / CEO, COO) Manager Individual Contributor (This question is mandatory) Are your customers able to pay your retail business in-person, online, or both? Choose one of the following answers In-person purchases only Online purchases only Both online and in-person purchases (This question is mandatory) Which best describes how you source your products? Choose one of the following answers Wholesale Create or manufacture my own product Dropshipping (This question is mandatory) Which of the following software tools would you consider critical in running your retail business (your business would be affected significantly if the tool suddenly stopped working)? Select all that apply Online store (eg. Shopify, WooCommerce) Online payments (eg. Paystack, Yoco) Email / SMS marketing (eg. Mailchimp, Klaviyo) Social media scheduling and monitoring (eg. Hootsuite, Buffer) Customer Relationship Management tool (eg. Hubspot) Invoicing and accounting (eg. Zoho Books, Xero) Customer support helpdesk (eg. Help Scout, Zendesk) Workflow automation (eg. Zapier, Shopify Flow) Social media platforms (eg. Instagram, Facebook) Chat apps (eg. WhatsApp, Telegram) Delivery logistics (eg. Bob Group, Parcelninja) Other: (This question is mandatory) On average, who in your organization decides which technology tools to use? Choose one of the following answers Founder IT / Engineering team Finance team Each team chooses their own technology Other: (This question is mandatory) What matters most to you when selecting a software tool for your business? Choose one of the following answers Price Quality of support How well it integrates into existing tools Breadth of features Stability and reliability (no bugs) Design and user experience (ease of use) How easy is it to customize Other: (This question is mandatory) Do you agree with the following statement: "My retail business is fully maximizing the use of our software tools to grow our business" Choose one of the following answers Yes - my company is fully maximizing the use of our software tools No - my company is not fully maximizing the use of our software tools (This question is mandatory) On a scale of 1 to 5, how satisfied are you with your retail business’ ONLINE STORE ? Choose one of the following answers 1 - extremely unsatisfied 2 - pretty unsatisfied 3 - it’s fine, but room for improvement 4 - pretty satisfied 5 - extremely satisfied (This question is mandatory) What are the top 3 features or qualities that matter most to you in an ONLINE STORE? Select all that apply Easy checkout Multiple payment methods How well it integrates with rest of my tech stack Ease of customization Excellent customer support Large app / plugin marketplace Great user experience Other: (This question is mandatory) On a scale of 1 to 5, how satisfied are you with your retail business’ PAYMENTS PARTNER? Choose one of the following answers 1 - extremely unsatisfied 2 - pretty unsatisfied 3 - it’s fine, but room for improvement 4 - pretty satisfied 5 - extremely satisfied Other: (This question is mandatory) What are the top 3 features or qualities that matter most to you in a PAYMENTS PARTNER? Select all that apply Stability and reliability Multiple payment methods offered High transaction success rates Elegant user experience Quick, reliable payouts Excellent customer support Reasonable pricing Other: (This question is mandatory) Does your tech stack include custom software (software written specifically for your retail business)? Choose one of the following answers Yes - our tech stack includes custom software No - we primarily use off-the-shelf software (This question is mandatory) If your tech stack includes custom software, was it built in-house, or was development outsourced to an external third party? Choose one of the following answers Our custom software was built in-house Our custom software development was outsourced to a third party We don’t use custom software (This question is mandatory) Of the following broad activities, where would you say your retail business invests the MOST in technology, relatively speaking? Choose one of the following answers Acquiring customers / marketing Conversion rate optimization / increasing basket size Increasing rate of repeat purchases / increasing lifetime value Stock and warehouse management / fulfillment logistics Other: (This question is mandatory) To what extent does your retail business currently leverage artificial intelligence (AI) tools such as ChatGPT or Midjourney? Choose one of the following answers My retail business doesn’t use AI tools We use AI tools a moderate amount We use AI tools a significant amount (Optional) Would you like to receive the results of this survey when it's published? If so kindly enter your email address. Name Email Submit Load unfinished survey Resume later Please confirm you want to clear your response? Exit and clear survey