Tools Load unfinished survey Resume later default Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters. Survey: Forex for South African SMEs This survey aims to get an understanding of the customer service and pricing to South African businesses in the Forex space. Questions (This question is mandatory) What is your role in your company? Choose one of the following answers CFO/Head of Finance/Finance Director Other C-Suite/Director positions Non-executive Finance/Accounts team member Other: (This question is mandatory) Do you send/receive funds from abroad? Choose one of the following answers Send (e.g. Importing, paying foreign salaries) Receive (e.g. Exporting, receiving foreign payment) Both (This question is mandatory) What is your volume of international transactions annually? Choose one of the following answers Less than R5m R5m-R20m R20m-R100m R100m+ (This question is mandatory) What is the estimated number of international transfers that you send and/or receive annually? Choose one of the following answers 0-6 (one international transfer every two months or less) 7-12 (one international transfers every one to two months) 13-24 (one to two international transfers a month) 25+ (more than two international transfers a month) (This question is mandatory) What industry does your company operate in? Choose one of the following answers Agriculture Construction Electronics Energy Fashion Finance Food Health Services Media Mining Retail Textile Software Waste Management Other: (This question is mandatory) Which currency do you predominantly exchange for Rands? Choose one of the following answers US Dollar British Pound Euro Other: (This question is mandatory) How do you handle your foreign exchange transactions? Choose one of the following answers Through a bank directly Through a dedicated forex provider (e.g. Future Forex) (This question is mandatory) Which bank do you primarily use for your foreign exchange transactions? Choose one of the following answers Absa Bidvest Capitec FNB Investec Nedbank Sasfin Standard Bank Other: (This question is mandatory) How does your bank/forex provider charge for its transaction fees? Choose one of the following answers As a set fee As a percentage of the transaction Both a set fee and a percentage of the transaction I’m not sure (This question is mandatory) Are you aware of what the exchange rate margin is (i.e the ‘spread’)? Choose one of the following answers Yes No (This question is mandatory) Are you aware of the size of the margin charged by your provider for your transactions? Choose one of the following answers Yes No (This question is mandatory) What is the margin you’re being charged? Choose one of the following answers No charge Less than 0.2% 0.2% - 0.5% 0.5% - 1% 1% - 2% More than 2% (This question is mandatory) How do you prefer to book your forex deals? Choose one of the following answers By phone call Via online platform By email By WhatsApp Other: (This question is mandatory) How often do you try to time your forex deals when you feel the exchange rate is favourable? Choose one of the following answers Never Some of the time Most of the time Almost always (This question is mandatory) How do you rate your bank’s forex support and service out of 5? Choose one of the following answers 1 - Very poor 2 - Below average 3 - Satisfactory 4 - Good 5 - Excellent (This question is mandatory) How do you rate your forex provider’s support and service out of 5? Choose one of the following answers 1 - Very poor 2 - Below average 3 - Satisfactory 4 - Good 5 - Excellent (This question is mandatory) How often do you make use of FEC (forward exchange cover) when booking deals? Choose one of the following answers Never Some of the time Most of the time Almost always (This question is mandatory) Do you know what your provider charges for making use of FEC? Choose one of the following answers Yes No (This question is mandatory) Do you make use of overdrafts/bank loans when making forex transactions? Choose one of the following answers Never Some of the time Most of the time Almost always (This question is mandatory) Are you looking to change forex providers? Choose one of the following answers Yes I would consider it if they have a better offering No (This question is mandatory) What is your biggest pain point with your current bank/forex provider? Choose one of the following answers Price Transparency Usability Service None, I’m completely happy (This question is mandatory) Please provide your details below: Name: Company Name: Email Address: Phone Number: Submit Load unfinished survey Resume later Please confirm you want to clear your response? Exit and clear survey